Your Privacy Is Our Responsibility
This privacy policy contains a complete description of how your personal information is collected, used, and kept secure on the ki9 platform.
ki9 ("we", "us", or "platform") places the highest importance on the privacy of players in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure when you use the ki9 website, create an account, or use any of our services.
Please read this policy carefully. By using the ki9 platform, you will be considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.
All your information is protected by SSL encryption technology and is never sold to third parties.
Information Collection — What We Need to Know
We collect various types of information when you open an account on the ki9 platform and while you use our services. This information falls into two main categories:
a) Information You Provide Directly
What you voluntarily give us:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
- Documents required for identity verification (national ID card, passport, etc.)
- Contact information provided via live chat or email
b) Automatically Collected Information
Information collected by technical means when you use our site:
- IP address and device type
- Browser version and operating system
- Page visit history and session duration
- Cookie and session data
- Transaction history and gaming activity logs
We never collect unnecessary personal information without your consent. Information collected is used solely for operating the service.
Purpose of Data Use
ki9 uses your information only for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To ensure deposits, withdrawals, and gaming features work smoothly.
- Identity Verification (KYC): To prevent fraud and maintain platform security.
- Customer Support: To respond to your queries via live chat or email.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To protect you by identifying suspicious or harmful behavior.
- Platform Improvement: To improve service quality by analyzing usage patterns.
Your personal information is never sold, rented, or exchanged with advertisers or unrelated third parties.
Data Storage and Security
ki9 gives the highest priority to the security of your information. We apply industry-standard technical and organizational measures:
Technical Security
- All data transfers are protected by SSL/TLS encryption.
- Passwords are stored using strong hashing algorithms and are never kept in plain text.
- Payment information is not stored directly on our servers — it is processed through secure payment gateways.
- Regular security audits and vulnerability assessments are conducted.
- Access control measures — only authorized staff can view the information they need.
Retention Period
We retain your information for as long as your account is active. Even after account closure, transaction records may be kept for a defined period to meet legal requirements. Once legal obligations have expired, information is securely deleted.
If you believe your account security has been compromised, contact us immediately via our 24/7 live chat.
Data Sharing Policy
We are committed to protecting your personal privacy. However, information may be shared with third parties in the following specific and limited circumstances:
Service Providers
Limited information may be shared with trusted service providers for payment processing, game software operation, and technical support. All such partners operate under strict confidentiality agreements and may not use the information beyond its stated purpose.
Legal Authorities
If required as part of a court order, valid legal process, or government investigation, we may be obligated by law to disclose information. In such cases, we will make every effort to keep your information as protected as possible within the bounds of the law.
Fraud Prevention
Limited information may be shared with industry-standard third-party tools to prevent money laundering, detect fraud, and ensure responsible gaming.
We will never: sell your information, share it for advertising purposes, or give it to any unrelated third party without your consent.
Cookies and Tracking Technology
ki9 uses cookies to operate the website smoothly and to improve your experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and security.
- Functionality Cookies: For remembering language preferences and site settings.
- Analytics Cookies: For understanding site usage statistics — not personally identifiable.
You can disable cookies by going to your browser settings. However, this may affect some functionality of the site. All modern browsers — Chrome, Firefox, Safari, Edge — provide options for managing cookies.
Your Rights and Controls
Every user registered with ki9 has certain important rights over their own information:
Right to Access
You can request at any time to find out what information we hold about you. We will provide you with a copy of the information within a reasonable timeframe.
Right to Correction
If your profile contains incorrect or incomplete information, you can request that it be corrected. Most information can be updated directly from your account settings.
Right to Deletion
When closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
Right to Opt Out of Marketing
If you do not want to receive promotional emails from ki9, you can let our support team know at any time or use the unsubscribe link at the bottom of the email.
To exercise these rights, contact us at: [email protected] or via 24/7 live chat.
Protection of Minors
ki9 is a platform for users aged 21 and above only. We do not knowingly collect any information from minors or provide services to them.
Age verification is mandatory at registration. If we learn that a minor has created an account using false information, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using this platform, please notify our support team right away.
Protection of Payment Information
ki9 supports Bangladesh's popular payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. The security of your financial information is very important to us.
- All payment transactions are processed through secure encrypted channels.
- ki9 never stores mobile banking PINs or passwords.
- The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.
- Standard withdrawal processing time is 30 minutes to 3 hours.
- Suspicious transactions are automatically flagged for review.
ki9 will never ask you for your mobile banking PIN, OTP, or password. If anyone asks for this information, be alert immediately.
Privacy Policy Changes
ki9 reserves the right to update this privacy policy over time. This policy may be revised due to service improvements, adoption of new technology, or legal changes.
If any significant changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users via email.
- May display a notification at login.
If you continue using ki9 after a change, you will be considered to have agreed to the new policy. If you do not agree with the new policy, you may request to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help:
- Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
- Email: [email protected]
- Response Time: Emails are generally replied to within 24 hours.
When sending a privacy-related request, please contact us from your registered email address so we can verify your identity quickly and accurately.
For more information, you can visit our About Us, Terms & Conditions, and Responsible Gaming pages.
Our Bengali-speaking support team is always committed to protecting your privacy. Feel free to reach out whenever you have any issues.